USA Shipping
USA orders ship domestically Monday through Friday. Allow 1–2 business days for handling.
| Tracked Shipping | Est. Delivery | Cost |
|---|---|---|
| Standard | 5–7 business days | $6.99 |
| Expedited | 2–3 business days | $8.99 |
Shipping
Shipping & Delivery
Canada Shipping
Canadian orders ship domestically from Ontario. Allow 1–2 business days for handling.
| Tracked Shipping | Est. Delivery | Cost |
|---|---|---|
| Standard | 5–8 business days | $8.99–$10.99 |
| Expedited | 3–5 business days | $10.99–$12.99 |
New Zealand Shipping
New Zealand orders ship domestically. Delivery is estimated and can vary because of carrier delays.
| Tracked Shipping | Est. Delivery | Cost |
|---|---|---|
| Expedited | 3–5 business days | At checkout |
| Express | 2–4 business days | At checkout |
EU & UK Shipping
EU and UK orders ship from Ontario, Canada. VAT, duties and import taxes are assessed by local customs authorities.
International Shipping
International orders ship from Ontario, Canada. Expedited delivery is estimated at 8–12 business days plus local delivery time.
Tracking Information
Tracking is emailed to the address used at checkout once the order is dispatched. Check spam or junk folders if you do not see it.
Tracking Your Order
Tracked shipments include the courier and tracking number in the confirmation email. A carrier's delivered scan is treated as proof of delivery, so customers should check their mailbox, front desk and local post office before reporting a missing parcel.
Unsuccessful Delivery Attempted
Xpand cannot refund or replace packages when delivery fails because of an incomplete address, unknown addressee, unclaimed mail or a refused delivery.
- Incomplete, insufficient or incorrect address
- Addressee unknown at the delivery address
- Mail left unclaimed at the local post office
- Delivery refused by the recipient
Re-shipping & Handling Fee
Shipping fees are non-refundable. Returned shipments can be sent again after the relevant shipping and handling charges are paid.
| Region | Re-shipping fee | Handling fee |
|---|---|---|
| USA | $8.99 | $2.99 |
| Canada | $8.99 tracked | $2.99 |
| International | $8.99–$14.99 | $2.99 |
Returns & Refunds
Xpand offers a 90-Day Satisfaction Guarantee. Products must be unused, in original packaging, include every component and be returned within 90 days.
Return Conditions
- Return within 90 days of delivery.
- Keep the product unused and in its original packaging.
- Include every component and a completed Return/Exchange Form.
Return Shipping
Return labels are not provided. Customers should use a trackable method because Xpand is not responsible for packages lost on the way back.
Refund Processing
Returned items are inspected within 15 business days. Shipping costs are non-refundable, and the refund applies only to items from the original order.
Refund Calculation Policy
Full-order refunds are reduced by standard shipping. Partial refunds are recalculated using the quantity kept, which can change bundle pricing and other applied discounts.
Return Addresses
USA: Xpand Inc., STE E-6420 Inducon Drive W, SE #44743, Sanborn, NY 14132
Canada: Xpand Inc., 1-1100 Courtneypark Dr. East, Mississauga, ON L5T 1S7
Exchanges
Email hello@xpandlaces.com to start an exchange or review the exchange steps in the FAQ.